Q. I'm having trouble logging in. Can you help?

Answer

Common login issues:

  • Do not use your email address as the username. Only include your ETSU username. 
  • Avoid using autofill or password managers to log in. These programs may have an old password stored which will prevent you from logging in. 
  • Repeated login attempts will lock your account.

Don't know or need to reset your ETSU password?

It says I'm locked out. What do I do?

  • When an account is locked, the timeout can last up to 30 minutes. 
  • Do not try to log in again during this timeout period. This will only reset the timer.
  • Library staff can not override the locked account timer. This is a security measure implemented by the vendor.
  • If you do not remember your password, use the link mentioned above to reset it. 
    • NOTE: Resetting your ETSU password during this timeframe will not clear the lock. You will still need to wait 30 minutes before trying to log in. 

I'm getting a forbidden error. What do I do?

  • Access to library resources is for active faculty, staff, and students. 
  • If you feel you are getting this message in error, please contact libsupport@etsu.edu and we will investigate further. 

I've tried these options, and I'm still having trouble. 

  • Email libsupport@etsu.edu. Please include your username. Screenshots, URL's, and any other information will be helpful to troubleshoot your issue. 

 

  • Last Updated Jan 11, 2019
  • Views 104
  • Answered By Travis Clamon

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