Get Help

Common login issues:

• Do not use your email address as the username. Only include your ETSU username. 
• Avoid using autofill or password managers to log in. These programs may have an old password stored which will prevent you from logging in. 
• Repeated login attempts will lock your account.

Don't know or need to reset your ETSU password?

• Visit https://www.etsu.edu/activate
• Passwords expire every 90 days
• Problems? Contact the ITS HelpDesk at 423-439-4648  

It says I'm locked out. What do I do?

• When an account is locked, the timeout can last up to 30 minutes. 
• Do not try to log in again during this timeout period. This will only reset the timer.
• Library staff can not override the locked account timer. This is a security measure implemented by the vendor.
• If you do not remember your password, use the link mentioned above to reset it. 
  • NOTE: Resetting your ETSU password during this timeframe will not clear the lock. You will still need to wait 30 minutes before trying to log in. 

I'm getting a forbidden error. What do I do?

• Access to library resources is for active faculty, staff, and students. 
• If you feel you are getting this message in error, please contact libsupport@etsu.edu and we will investigate further. 

I've tried these options, and I'm still having trouble. 

• Email libsupport@etsu.edu. Please include your username. Screenshots, URL's, and any other information will be helpful to troubleshoot your issue.